Thank You, for purchasing from STEMSTUFF 

We return stuff.

We offer 100% refund (excluding freight) of the purchase price on all products within 14 days. Providing the goods are returned unused and in all original packaging. In all other situations, where there is a fault with the goods please contact us  as a matter of urgency. Where the goods are faulty we will repair, replace, or refund in accordance with the product warranty and  Australian consumer law.  refer to Repair, replace, refund | ACCC

The return address is shown on your original invoice. 

Please contact us for a Return Authority number, as this will expedite your refund.

We will email you once goods are returned and credit your original payment source within 48 hours.

Note that where bundled products are purchased, all products forming part of the bundle are to be returned if a refund is requested.  If you require any information contact us.


Shipping policy

We ship stuff 

Free shipping on all goods over $100

Due to the range and size of products we use the most appropriate and cost effective freight methods. If you have special requirements please include them in your order or contact customer service.

Goods that are in-stock will generally be dispatched on the day of purchase (if ordered by 12 noon Melbourne EST.) In some cases this may take up to 3 working days. Out of stock goods will not be charged to your payment method until you are advised of the due date and you accept the arrangements.

We email you tracking information as soon as goods are shipped.

Where possible we use recyclable packaging and hope that you will reuse or recycle.all packaging

Enjoy your purchase and remember we want to help. Call or email  STEMSTUFF